Business first. Technology second.
Only as much as the job needs.
THIS WEEK
Today
Invoice, 23 days overdue
After
Paid on Friday.
Send a reminder seven days after an invoice is due.
Runs on its own.Today
Missed call, 17:52
After
Texted back in a minute. Booked for Tuesday.
Text back every missed call.
Runs on its own.Today
“The bill’s wrong,” says a customer
After
Reply drafted. You approved it.
Answer the dispute. It depends on what was agreed.
It depends. AI drafts, you approve.Today
Complaint, three days, no reply
After
Acknowledged today. Reply ready for you.
Answer the complaint. It depends on what went wrong.
It depends. AI drafts, you approve.
And more besides. Every fix is chosen for your business, and built only as far as it needs to go.
Fifteen years of finding where businesses lose money. Pick one problem: we agree how long the fix takes before we start, then prove it worked against your own numbers.
What’s the one thing in your business that costs you every week, and that you keep meaning to sort out?
Most businesses lose money to the same few problems. We’ve written them down.
WHAT WE FIX
Ten problems we fix. Each one with what it costs you and what changes.
Customers pay late, and you spend hours chasing.
Reminders go out on their own, and each morning you see who owes what and who has promised to pay.
Customers keep chasing you for updates.
Customers hear when a job moves on, and the same day if a date slips.
You miss calls and enquiries, and the work goes elsewhere.
Every call and enquiry gets a reply within minutes, evenings and weekends included.
Customers dispute what was agreed and what it cost.
Every quote and every change is written down and approved before the work goes ahead.
Small complaints turn into big ones.
Every complaint is logged, acknowledged and answered on time, with a draft reply for you to approve.
Jobs keep coming back.
Callbacks are logged, booked and closed, and repeat faults are spotted.
Your team is stretched, and you’re covering the gaps.
The one or two tasks that eat the most hours come off the team.
Everything lives on paper, in spreadsheets or in one person’s head.
The records that matter sit in one place and are filled in as the work happens.
A missed deadline or registration lands you with a fine.
Every renewal and check has a date, a person responsible and a reminder.
Online orders go wrong: deliveries, returns and refunds.
Customers know where their order is, and returns follow your policy without staff handling each one.
This is what a fix looks like.
Illustrative example. Today: The accounts screen shows [n] invoices overdue, £[x] in total. A note on the phone: “Rang [Customer] [date]? Said end of month?” Nothing else is written down. After the fix: “Morning, [Name]. Owed: £[x] across [n] customers. Promised: [Customer], £[x] by [date]. Gone quiet: [Customer], [n] days, second reminder sent [date]. Needs you: [Customer] says the snagging on [job] isn’t finished. Reply drafted. [Approve]”.
Illustrative. Your business carries your own details.
Illustrative example. Today: The customer’s thread: “Hi, any update on the [job]?” ([day]). “Hello?” ([day]). “Are you still coming on [day]?” No replies. After the fix: “Survey done. Your [materials] are ordered, due [date].” “Fitting booked for [date], [time slot].” “We’ve had to move you to [date] because [reason]. Sorry for the change.” “[Fitter] is on the way, about [n] minutes.” “All done. If anything’s not right, reply here.”.
Illustrative. Your business carries your own details.
Illustrative example. Today: The phone shows [n] missed calls from numbers it doesn’t know. A website enquiry from [day] is still unread. After the fix: “[Name], [job] in [area]. Texted back at [time]. Survey booked for [date].” “[Name] wants a quote for [job]. Looks like good work. Flagged to you.” “[Name] hasn’t replied. Follow-up sent [date].”.
Illustrative. Your business carries your own details.
Illustrative example. Today: A text: “About £[x] all in.” An extra agreed on site on [day], written down nowhere. The invoice says £[x]. After the fix: “Quote [n] for [job]: [lines], £[x]. Approved by [Customer] on [date] at [time].” “Change [n]: [extra work], £[x]. Approved [date].” “Invoice £[x]: quote plus approved changes.”.
Illustrative. Your business carries your own details.
Illustrative example. Today: [Customer]’s third text about [problem], [n] days after the first. A review threatened. After the fix: “Open complaints: [n]. [Customer], [job]: acknowledged [date], visit booked [date], response due [date]. Draft ready. [Approve]”.
Illustrative. Your business carries your own details.
Illustrative example. Today: A note on the van dashboard: “Go back to [Customer]. Leak?” No date, no photo. After the fix: “Callback [n]: [Customer], [job] from [date]. Photos received. Booked [date]. Fixed, confirmed by [Customer] on [date].” “Repeat fault: [product] at [n] addresses this year.” “Check-in sent to [Customer], [n] weeks after the job.”.
Illustrative. Your business carries your own details.
Illustrative example. Today: [Name] types the week’s job sheets and materials list from texts and photos, [n] hours on a Sunday. After the fix: “Week of [date]: [n] job sheets drafted from bookings. Materials order for [supplier]: [n] lines, £[x]. [Approve]”.
Illustrative. Your business carries your own details.
Illustrative example. Today: A call with [Owner] about [Pet]’s options, noted on scrap paper. Not on file. After the fix: “Call with [Owner], [date], [time]. Options discussed: [options]. Estimate £[x]. Owner chose [option]. Added to [Pet]’s record in [practice system].”.
Illustrative. Your business carries your own details.
Illustrative example. Today: “CMA order: need to look at this” on the practice manager’s list since [date]. After the fix: “CMA order duties: price list and service information, [status], due March 2027. Complaints process and mediation, [status], due March 2027. Written estimates and itemised bills, [status], due September 2027. Next review [date].”.
Illustrative. Your business carries your own details.
Illustrative example. Today: “Where’s my order [n]? It’s been [n] days.” Staff check the courier’s site by hand. After the fix: “Order [n] dispatched with [courier], due [date].” “Your delivery is delayed. [Courier] now says [date]. [Wait] [Refund]” “Return started. Label attached. Your refund of £[x] goes through when it arrives back.”.
Illustrative. Your business carries your own details.
BUSINESSES WE WORK WITH
Seven kinds of business, and the problems we see in each.
Construction and Home Services
Glaziers, roofers, electricians, plumbers, joiners and builders.
Dental and Veterinary Clinics
Private dental practices and independent vets.
Estate and Letting Agents
Estate agents, letting agents and property managers.
Garages and Car Servicing
Independent garages, servicing and MOT centres.
Manufacturing
Small manufacturers: engineering, fabrication, food and drink, printing and joinery workshops.
Professional Services
Accountants, solicitors, architects, engineers and consultants.
Retail and Online Shops
Independent shops, convenience stores and online sellers.
Very little to learn.
The fix runs on the email, phone, diary and accounts you already use, and fits the way your day already runs.
HOW WE WORK
Agree.
Before work starts, we diagnose the problem in days, not months, and agree with you what should be different and how we’ll both know.
Fix.
We build it and put it in, in a number of days agreed at the start.
Check.
We measure it against your own numbers and make sure it works in your business.
Changes afterwards are free or priced in simple tiers. Any running cost goes down over time.
Tell us the problem. We’ll tell you whether we can fix it, and how long it takes.