Talk to Us

Answering every enquiry

You miss calls and enquiries, and the work goes elsewhere.

Every call, form, email and portal enquiry lands in one list and gets a reply within minutes, evenings and weekends included. The good ones come straight to you.

What Changes

The journey for answering every enquiry in a business that sells to the public. Today: 1 step you do and 3 times it waits. With the fix: 1 step you do and 0 times it waits.

The Public: “up a ladder”; survey.

Today

  1. Waiting: The phone rings while you’re on a job.
  2. Waiting: Voicemail, and most callers don’t leave one.
  3. You: That evening you ring back the ones you can.
  4. Waiting: They’ve already booked someone else.
Steps You Do
1
Times It Waits
3

With the Fix

  1. Runs on its own: A missed call gets a text back within minutes.
  2. Runs on its own: The enquiry is answered with the basics and a next step.
  3. Runs on its own: A time is offered from your diary.
  4. You: Enquiries that look like good work come straight to you.
  5. Runs on its own: Anyone who goes quiet gets a follow-up.
Steps You Do
1
Times It Waits
0
  1. Every enquiry, from phone, website, email or portals, lands in one list.
  2. Each one gets a reply within minutes that answers the basics and offers the next step.
  3. A missed call gets a text straight back. Out of hours, calls can be answered and details taken.
  4. Enquiries that look like good work come to you at once.
  5. Anyone who doesn’t reply gets a follow-up.

Illustrative example. Today: The phone shows [n] missed calls from numbers it doesn’t know. A website enquiry from [day] is still unread. After the fix: “[Name], [job] in [area]. Texted back at [time]. Survey booked for [date].” “[Name] wants a quote for [job]. Looks like good work. Flagged to you.” “[Name] hasn’t replied. Follow-up sent [date].”.

Illustrative. Your business carries your own details.

What It Costs You

What Missed Calls Cost You

A guess is fine.

Fill in each box to see your number.

An estimate. The diagnostic replaces it with your real numbers.

What You Do

Agree what can be said (areas, typical prices, availability) and what must always come to you. Callers are always told when they’re speaking to an automated assistant.

What It Runs On

Your phone number, website form, email and diary.

Agreed Before We Start

Time to first reply, share of enquiries answered, and enquiries that become bookings, before and after.

What We Agree Before We Start

MeasureBeforeAfter
Time to first reply
Share of enquiries answered
Enquiries that become bookings

We fill this in with you during the diagnostic, from your own records.

Questions Owners Ask

Will callers know they’re not talking to a person?
Yes. Callers are always told when they’re speaking to an automated assistant.
Will it quote prices or promise dates?
Only the typical prices and availability you’ve approved. It never gives a firm price or commits to a date outside your rules.
Do we need a new phone number?
No. It works with your existing number, website form, email and diary.

Read next

Pick One Problem

Tell us which one. We’ll tell you whether it’s worth looking at, and what finding out would take.

Talk to Us